Oracle Knowledge Management 2021 Implementation Essentials: 1Z0-1037-21 Exam

"Oracle Knowledge Management 2021 Implementation Essentials", also known as 1Z0-1037-21 exam, is a Oracle Certification. With the complete collection of questions and answers, BraindumpsPass has assembled to take you through 72 Q&As to your 1Z0-1037-21 Exam preparation. In the 1Z0-1037-21 exam resources, you will cover every field and category in Oracle Knowledge Management Cloud Certification helping to ready you for your successful Oracle Certification.

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  • Updated on: Sep 20, 2026
  • No. of Questions: 72 Questions & Answers

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  • Updated on: Sep 20, 2026
  • No. of Questions: 72 Questions & Answers

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Oracle 1Z0-1037-21 Exam Syllabus Topics:

SectionObjectives
Topic 1: Knowledge Content Management- Content Creation and Maintenance
  • 1. Version control and review
  • 2. Content publishing process
  • 3. Create and edit knowledge articles
Topic 2: Knowledge Foundation Administration- Knowledge Foundation Setup
  • 1. Manage users and permissions
  • 2. Configure knowledge base settings
  • 3. Configure interfaces and navigation
Topic 3: Reporting and Analytics- Knowledge Reporting
  • 1. Analyze knowledge usage
  • 2. Monitor content effectiveness
  • 3. Configure reports
Topic 4: Queue and Process Management- Operational Administration
  • 1. Configure queues
  • 2. Monitor system operations
  • 3. Manage processing tasks
Topic 5: Knowledge Advanced Administration- Knowledge Advanced Configuration
  • 1. Manage answer lifecycle
  • 2. Manage content types
  • 3. Configure workflows
Topic 6: Search and User Experience- Search Configuration
  • 1. Faceted search configuration
  • 2. User experience customization
  • 3. Search optimization

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

  • A. In the Platinum SLA modify the total incident count to 100 and save it.
  • B. Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
  • C. Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
  • D. Rename the Platinum SLA, change the total incident value to 100, and save it.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Which three statements are true about processing options in Web Services? (Choose three.)

  • A. FetchAllNames proprerty of GetProcessingOptions indicates tothe server that all NameID Types should include both Name and ID.
  • B. SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
  • C. SuppressExternalEvents = true andSuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
  • D. SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
  • E. FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
  • F. SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.
Reveal Solution  Discussion  0

Correct Answer: A,D,F  🗳️

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In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)

  • A. Dictionary
  • B. Language information
  • C. Search Log
  • D. Rules engine
  • E. Translations
Reveal Solution  Discussion  0

Correct Answer: A,B,D  🗳️

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Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

  • A. Slicing
  • B. Rollups
  • C. Bucket Filter
  • D. Applied Filter
  • E. Auto Filter
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Which filter type should you use in a report to display data in a tree structure?

  • A. Rollup
  • B. Slicing by column
  • C. Slicing by bucket
  • D. Auto filter
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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