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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

A) In the Platinum SLA modify the total incident count to 100 and save it.
B) Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
C) Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
D) Rename the Platinum SLA, change the total incident value to 100, and save it.

2. Which three statements are true about processing options in Web Services? (Choose three.)

A) FetchAllNames proprerty of GetProcessingOptions indicates tothe server that all NameID Types should include both Name and ID.
B) SuppressExternalEvents and SuppressExternalRules properties can be defined only for Create, Update, and Destroy Processing Options.
C) SuppressExternalEvents = true andSuppressExternalRules = true indicates to the server that External Event and Business Rules should execute on operation completion.
D) SuppressExternalEvents = true and SuppressExternalRules = true indicates to the server that External Event and Business Rules should not be triggered.
E) FetchAllNames = true indicates the server that it should fetch all Names but does not fetch IDs.
F) SuppressExternalEvents and SuppressRules properties can also be defined for GetProcessingOptions.

3. In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)

A) Dictionary
B) Language information
C) Search Log
D) Rules engine
E) Translations

4. Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

A) Slicing
B) Rollups
C) Bucket Filter
D) Applied Filter
E) Auto Filter

5. Which filter type should you use in a report to display data in a tree structure?

A) Rollup
B) Slicing by column
C) Slicing by bucket
D) Auto filter

Solutions: