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The KPI Institute Certified KPI Professional Sample Questions:

1. How often should KPIs be modified?

A) Once a month
B) As often as required by strategy / operational changes
C) Once a quarter
D) Once a year

2. Which of the following design features for graphs should be avoided?

A) Representing the individual value of each bar in a bar chart
B) 3D
C) Use of a limited number of colors
D) Light grid bars

3. Which of the following KPIs is the most suitable to select for measuring the following objective: "Increase profitability"?

A) Cost ($)
B) Net profit ($)
C) Annual budget ($)
D) Revenue ($)

4. Which KPI measures the achievement of the following objective: "Contribute to organizational productivity"?

A) Budget variance (%)
B) Team man-hours per service requests processed (#)
C) Processes (#)
D) Internal customer satisfaction index (%)

5. Which value driver will influence "Service quality index"?

A) None of the answers
B) Orders processed per day
C) Backlog orders (#)
D) Staff trained (%)

Solutions: