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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. When redesigning the discharge process to incorporate teach-back, which is the BEST way to establish a sense of urgency to facilitate the change?

A) Include teach-back in performance appraisals.
B) Create a timeline for implementation.
C) Train staff on the use of teach-back.
D) Demonstrate the positive impact on patient outcomes.

2. Which is the MOST effective example of staff recognition?

A) Thanking the staff for their efforts during a personal visit from the senior leader
B) Posting patient experience scores in public areas for everyone to see
C) Reading a positive patient letter during a town hall meeting
D) Sharing positive patient comments in the organization's newsletters

3. Administrators voice concern that physicians in a medical practice group seem stuck at the same scores on patient experience surveys. What is the BEST next step for the patient experience professional to build engagement and move forward with improvement actions?

A) Share improvement tips focused on communicating with patients.
B) Publicly share individual physician patient experience scores and percentile rankings.
C) Meet with medical practice leaders to learn their expectations and identify physician leaders within the practice.
D) Work with the front-line team and survey vendor to improve survey response rates.

4. Patient Experience Mapping identifies the ideal state defined by which of the following four dimensions of care?

A) Patient assessment of safety, access to care, availability of information, and patient engagement
B) Patient perceptions on quality of care, communication, physical environment, and emotional support
C) Patient assessment of outcomes, physical environment, communication, and family/care partner participation
D) Patient perceptions of process efficiency, access to care, patient engagement, and presence of teamwork

5. What is the PRIMARY action that must be done consistently to enhance patient safety and eliminate errors?

A) Clear explanation of treatment plan
B) Purposeful hourly rounding
C) Effective communication
D) Immediate response to call lights

Solutions: