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Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Integrations: This topic explains the use cases and considerations for core Service Cloud integrations.
Topic 2
  • Intake and Interaction Channels: This topic addresses the recommendation of appropriate intake channels and their design based on business process requirements. It also discusses the use cases and functionality for proposed interaction channels, as well as the design considerations and best practices for configuring an interaction channel solution.
Topic 3
  • Knowledge Management: The topic knowledge management explains the Salesforce Knowledge article lifecycle, Knowledge-Centered Support (KCS), and best practices for creating, publishing, consuming, providing feedback, and archiving knowledge. It also covers the configuration of Knowledge to deliver service support and self-service processes.
Topic 4
  • Implementation Strategies: It focuses on the successful execution of a consulting engagement, including planning, requirements gathering, design, build, test, and documentation. It also covers deployment and training strategies, as well as considerations for data migration, data quality, data governance, and managing large data volumes.
Topic 5
  • Contact Center Analytics: This topic involves the development of reports and dashboards in Salesforce to provide relevant information to different stakeholders, such as agents, managers, and executives.

Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant

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The price of the Service-Cloud-Consultant exam is $200 USD.

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  • Passing Score: 67%
  • Length of Examination: 105 minutes
  • Format: Multiple choices, multiple answers
  • Number of Questions: 60

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