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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. It is challenging for the sales operations team to provide Universal Containers with accurate and insightful reports due to the poor quality and high volume of Account, Contact, and Lead data. As the team performs data cleansing, productivity has been impacted, leading to inefficiency and low adoption.
What should the consultant do first?

A) Install and configure a data cleansing app from AppExchange.
B) Use Duplicate Rules to identify and report data quality issues.
C) Create a data management plan and a data quality dashboard.

2. An executive at Cloud Kicks (CK) has asked its admin to create a diagram showing the high-level processes within the business. CK plans to use the diagram to show the context of a new process within the overall business.
What should the admin create to meet this requirement?

A) Value Stream Map
B) Detail Process Mapping
C) Capability Model

3. Universal Containers has implemented a lead qualification process that uses a lead scoring formula. Upon review, many of the converted leads with the highest scores had little interest in making a purchase.
Which modification to the current lead qualification process should a consultant recommend?

A) Evaluate each record against the target marketing persona.
B) Increase points for actions that Indicate Intent.
C) Include a measure for the number of marketing touches.

4. Cloud Kicks has recently set up Sales Cloud and wants to measure the health of an account by comparing the amount of emails that are exchanged in a month.
What should the consultant recommend?

A) Activity Report
B) Einstein Activity Capture
C) Salesforce Inbox

5. Cloud Kicks is implementing Sales Territories for its retail sales unit. The sales director is requesting a detailed roll-up forecast for territories.
What should the consultant recommend?

A) Assign a role for each manager in the user role hierarchy.
B) Include the Forecast Manager field on the Account page layout.
C) Assign a Forecast Manager to each region.

Solutions: