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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?

A) Select Hours, Absences and Overtime on the Utilization Tab.
B) Select Travel Time and Breaksas skills on the Skills Tab.
C) Select Date Resolution on the Hours Tab.
D) Select Sort by Average Utilization on the Resources Tab.

2. One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?

A) Service Appointments
B) Service Territory Members
C) Service Territories
D) Accounts

3. Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

A) The Service Appointment's parent record can be shared with the assigned resource.
B) Auto-generated scheduled Service Appointments will be shared with resources.
C) A Service Appointment can be shared by clicking Sharing on the record.
D) Make the dispatcher the assigned resource on the Service Appointments.

4. A customer wants to return a defective product instead of scheduling a Service Appointment.
How should this product be tracked in Salesforce Field Service?

A) Create a Return Order and relate it to the Product.
B) Create a Return Order and Return Order Line Item.
C) Create a Product Request and Product Request Line Item.
D) Create a Work Order and Work Order Line Item.

5. Time sheet entries can be associated to which two objects? Choose 2 answer

A) assigned resources
B) Work order
C) Service resource
D) Work order line item

Solutions: