"Salesforce Certified B2B Solution Architect", also known as Arch-301 exam, is a Salesforce Certification. With the complete collection of questions and answers, BraindumpsPass has assembled to take you through 113 Q&As to your Arch-301 Exam preparation. In the Arch-301 exam resources, you will cover every field and category in Architect Exams Certification helping to ready you for your successful Salesforce Certification.
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Price: $69.98
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Price: $69.98
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Management | 5% | - Data modeling and architecture - Data quality and governance |
| Topic 2: Experience Cloud | 5% | - Portal and community solutions - Partner and customer engagement |
| Topic 3: Field Service | 5% | - Field service operations - Work order and scheduling optimization |
| Topic 4: Integration | 5% | - API management and data integration - MuleSoft integration patterns |
| Topic 5: Sales Cloud | 10% | - Sales process optimization - Opportunity and lead management |
| Topic 6: Revenue Cloud | 10% | - Revenue lifecycle management - CPQ and billing solutions |
| Topic 7: B2B Commerce | 15% | - B2B Commerce solution design - Integration with other Salesforce clouds |
| Topic 8: Analytics | 5% | - CRM Analytics (Tableau CRM) implementation - Data visualization and reporting |
| Topic 9: Discovery and Customer Success | 25% | - Customer-centric discovery techniques - Quantitative and qualitative objectives to measure project success - Discovery artefacts (e.g., Reference Architecture diagram) |
| Topic 10: Service Cloud | 10% | - Case management and automation - Service process design |
| Topic 11: Marketing Cloud | 5% | - Marketing automation integration - Customer journey design |
AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?
Correct Answer: D 🗳️
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UniversalContainers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers
Correct Answer: B,C,D 🗳️
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Universal Containers (UC) has its product and primary pricing in an ERP.For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce's multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce.
The sales process is structuredso that the customers add products to the cart through the Storefront and request a quote from UC's sales representatives. The representatives can work on the quote in CPQ and push back the updated pricing to the Storefront. The overall pipeline is tied back to opportunities and opportunity products for forecasting.
Where does UC house the system of record for its sales process?
Correct Answer: B 🗳️
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Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.
With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's workload. Sales representatives should only call back customers if there is an upsell or cross-sell opportunity.
Which three recommendations should a Solution Architect make to meet these needs' Choose 3 answers
Correct Answer: A,D,E 🗳️
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Universal Containers (UC) wants to add and integrate Marketing Cloud Account Engagement after a recentacquisition. The integration into the global architecture will be as follows:
* Marketing Cloud Account Engagement will be used for lead nurturing with Engagement Studio.
* Marketing Cloud Account Engagement forms will be set up in a website.
* SalesCloud will manage leads created by Marketing Cloud Account Engagement.
UC wants to facilitate adoption by giving sales representatives and marketers enough time to learn about new features on a training platform.
Which approach should a Solution Architectrecommend in order to set up an environment in which users can test the functionalities from end to end?
Correct Answer: A 🗳️
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