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Instant Download Salesforce : Agentforce-Specialist Questions & Answers as PDF & Test Engine
- Exam Code: Agentforce-Specialist
- Exam Name: Salesforce Certified Agentforce Specialist (AI-201)
- Updated: Oct 18, 2026
- No. of Questions: 379 Questions and Answers
- Download Limit: Unlimited
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Salesforce Agentforce-Specialist Exam Syllabus Topics:
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Reference: https://trailhead.salesforce.com/help?article=Salesforce-Certified-Agentforce-Specialist-Exam-Guide
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Salesforce Certified Agentforce Specialist (AI-201) Sample Questions:
When a verified customer in a help center says, "I want to upgrade my service plan," an AI agent needs to complete the following tasks:
Verify identity and entitlement.
Create a new quote.
Calculate a prorated upgrade amount.
Escalate to an Account Executive (AE) only if the reorder exceeds USD 25,000.
Which type of agent should an AgentForce Specialist build to support this use case?
- A. Employee Agent to orchestrate internal logistics and finance
- B. Sales Agent to handle the upsell and large-deal escalation
- C. Service Agent to resolve the case end-to-end and create a new opportunity for the sales team
Correct Answer: B 🗳️
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Universal Containers wants to incorporate CRM data as well-formatted JSON in a prompt to a large language model (LLM).
What is an important consideration for this requirement?
- A. Apex code can be used to return a JSON formatted merge field.
- B. JSON format should be enabled in Prompt Builder Settings.
- C. " CRM data to JSON " checkbox must be selected when creating a prompt template.
Correct Answer: A 🗳️
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What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?
- A. Determine a user's topic access and sort actions by priority to be executed.
- B. Find similar requested topics and provide the actions that need to be executed.
- C. Identify the best matching topic and actions and correct order of execution.
Correct Answer: C 🗳️
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Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach.
Which standard Copilot action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?
- A. Agent Action: Find Similar Opportunities
- B. Agent Action: Draft or Revise Sales Email
- C. Agent Action: Summarize Record
Correct Answer: B 🗳️
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Universal Containers (UC) is tracking web activities in Data Cloud for a unified contact, and wants to use that in a prompt template to help extract insights from the data.
Assuming that the Contact object is one of the objects associated with the prompt template, what is a valid way for DC to do this?
- A. Call the prompt directly from Data Cloud with a web tracing activity included in the prompt definition.
- B. Create a prompt template that takes a list of all Data Cloud activity records as input to pass to the large language model (LLM).
- C. Add the activity records as an enrichment related list to the Contact then pass the Contact into a prompt template workspace using related list grounding.
Correct Answer: C 🗳️
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