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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A retailer of sports clothing and accessories is currently looking to roll out a Loyalty Program for its customers and sets up a Loyalty Program using Salesforce Loyalty Management. The retailer has decided to implement four-tier groups that will be associated with the program.
What are the three necessary attributes that need to be defined when setting up tier groups?

A) Fixed Tier Model
B) Tier Model
C) Non-Qualifying Period
D) Tier Period
E) Qualifying period

2. The Loyalty Program Manager at Northern Trail Outfitters (NTO) has defined a new Promotion in Salesforce Loyalty Management. NTO would like to communicate this new Promotion with its eligible members.
Which two integrated Salesforce applications can facilitate this com

A) Salesforce Customer Data Platform
B) Salesforce Marketing Cloud
C) Salesforce Cloud Intelligence
D) Salesforce Field Service Lightning

3. What three types of vouchers can be configured in Loyalty Management?

A) Product or Service
B) Gift Card
C) Discount Percentage
D) Fixed Value
E) Promo Code

4. The existing Loyalty Program would need to have its "members-record" transferred from an SQL database into a new Salesforce Loyalty Management org, where its members' records are kept within a data table named
"tbl_Member" with the following data contents:
* the program member's personal particular and contact information
* member's current-tier value
* member's tier-points
Which object combinations should be used for data migration of the source's member records into the Loyalty Member org?

A) "LoyaltyProgramMember', "LoyaltyTier". "LoyaltyProgramCurrency". "Contact" and "Account" Object.
B) "LoyaltyProgramMember", "LoyaltyMemberTier", "LoyaltyProgamCurrency". "Account" Object.
C) "LoyaltyProgramMember", "LoyaltyTier", "LoyaltyMemberCurrency". 'Contact" and "Account" Object.
D) "LoyaltyProgramMember". "LoyaltyMemberTier", "LoyaltyMemberCurrency". "Contact" and
"Account" Object.

5. A company has an existing Loyalty Program. The Salesforce Administrator has been asked to automate the current redemption process for non-qualifying points based on the products, regions, available dates and tiers.
What task does the Administrator need to complete first to implement a decision table for the redemption process?

A) Create an object with fields for storing redemption details
B) Create a flow to confirm members have points to redeem
C) Create a decision table with input & output values
D) Set the "Is Redeemable" flag on the Loyalty Program Currency

Solutions: