Exam Name: SAP Certified Application Associate - SAP Field Service Management 2005
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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Instant Download SAP : C-C4H520-02
Check Updated on: Jul 22, 2026
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SAP C-C4H520-02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
SAP C-C4H520-02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
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SAP C-C4H520-02 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Smartforms | >12% | - Features of Smartforms module - Locating and creating Smartform templates |
| Customer Self Services via Core Now | <8% | - Consumer self-service process - End-to-end service call generation |
| Crowd Workforce | <8% | - Concept of crowd service - Benefits for SAP Field Service Management |
| Integrations | <8% | - Integration concepts with other SAP products - End-to-end process flow |
| SAP Field Service Management and SAP Service Cloud | <8% | - Basic functionalities - Position within SAP Service Cloud ecosystem |
| Mobile SAP Field Service Management Application | >12% | - Features of mobile FSM application - Accept, execute and close service calls |
| Administration: Permissions and Configurations | 8% - 12% | - Business rules and permission settings - Company settings and system administration |
| Workforce Management | >12% | - Features of workforce management - Create and assign service calls |
| Analytics and Reports | 8% - 12% | - Accessing analytic reports in SAP FSM - Using reports for business purposes |
| Business Rules | <8% | - Advantages of business rules - Application in different scenarios |
| Master Data Management | 8% - 12% | - Components of master data management - Data model usage in SAP FSM |
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