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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A. Scheduling relevant
B. Coverage indicator
C. Processing type
D. Invoicing method

Question 2

You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

A. Resolution category
B. Cause category
C. Product category
D. Incident category

Question 3

Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.

A. Customer
B. Campaign
C. Ticket

Question 4

As an administrator, which of the following objects can you design in the Business Analytics work center in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A. Data sources
B. KP|S
C. Dashboards
D. Key figures
E. Scorecards

Question 5

Which of the following prepackaged mashups exist for SAP Cloud for customer?

A. Hotmail
B. SAP Jam
C. Mind touch
D. Google Maps

Solutions: