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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Enter zero as the initial value for both fields.
B) Leave both the chat and email fields limit as blank.
C) Use the default values.
D) Enter the value "Unlimited" in the chat and email fields.

2. Which two statements are true about linking products, categories, and dispositions?

A) Product-category linking is independent of product-disposition linking.
B) Links can be created only between the parent levels of products, categories, and dispositions.
C) Product-category linking restricts customers from searching on the Customer Portal.
D) A leaf product's links are inherited from its parent product.
E) Links can be automatically created to categories and dispositions based on answers an incidents.

3. Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

A) It is triggered by an event that occurs on the standard objects that are used by queues.
B) It is a PHP script that executes only synchronously.
C) It is always triggered from business rules.
D) It is triggered by an event that occurs on standard objects only.
E) It is also known as the Object Event Handler.
F) It can be triggered by an event that occurs on community objects.
G) It can be triggered by an event that occurs even on a custom object.

4. Which six actions can have a null value?

A) Set Queue
B) Set Assigned
C) Set Agent
D) Set Mailbox
E) Set SLAs
F) Set Disposition
G) Set Category
H) Set Product
I) Set Fields
J) Set Status

5. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Enter zero as the initial value for both fields.
B) Leave both the chat and email fields limit as blank.
C) Use the default values.
D) Enter the value "Unlimited" in the chat and email fields.

Solutions: