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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. If you want to disable the ability to delete activities for all users, what action should you perform?

A) Remove the "delete activities" privilege from all the roles for users who have this access.
B) Remove the users of the roles who have the "delete activities" access.
C) Remove the "delete activities" role from all the users who have this role.
D) Remove the "delete activities" button from all pages used by the users who have this access.

2. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A) Click the Show Advanced Search icon.
B) In Advanced Search, save and select the "Set as Default" box.
C) In Advanced Search, select Action > Update.
D) In Advanced Search, Add Channel Type = Web.
E) In Advanced Search, confirm Record Set = Assigned to Me.
F) Change the section identified with Status = New

3. To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A) Your changes are isolated and do not impact other users' configuration environments or the production environment.
B) Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
C) You can set a second sandbox as Active at the same time in order to begin working on another new object.
D) Multiple users cannot use your sandbox at the same time.

4. Which four statements are correct about hotkeys for Action Commands?

A) They can be assigned to a custom action script.
B) They allow a user to copy a service request.
C) They allow a user to forward a service request.
D) They have default values.
E) They allow a user to escalate a service request.
F) They can all be modified.

5. Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A) Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
B) Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
C) Do not choose any optional criteria columns.
D) Choose all optional result columns.

Solutions: