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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure userself-registration in your DCS application?

A) Configure the self-registrations to restrict registration to only existing Contacts.
B) Disable the anonymous access option in your DCS application.
C) Configure your self-registrations so that they are automatically approved.
D) Enable the self-registration steps in the"Manage Digital Customer Service Registration Profile Options" task.

2. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Whichoption allows the customer to address the problem, so that all users can get articles in their native language?

A) Enable new locales for the languages to be used and provision designated users to translate the articles.
B) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
C) Modify the original base locales of the articles to match the target language.
D) Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.

3. Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

A) Verify that Eligible for Service is selected on the product item.
B) Validate that the product item is active and published.
C) Verify that Root Catalog is selected on the product groups.
D) Validate that AllowDuplicate is selected on the product item.

4. Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A) Click the Show Advanced Search icon.
B) In Advanced Search, save and select the "Set as Default" box.
C) In Advanced Search, select Action > Update.
D) In Advanced Search, Add Channel Type = Web.
E) In Advanced Search, confirm Record Set = Assigned to Me.
F) Change the section identified with Status = New

5. What is the main function of the Data Security Policies?

A) defines the data a particular user can see and/or modify
B) defines the views or functionalities the user can access
C) defines the privileges and roles a particular user can have
D) defines the actions a particular user can do
E) defines the views the application can access

Solutions: