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Selling HP Personal Systems Services 2018: HP2-H65 Exam
"Selling HP Personal Systems Services 2018", also known as HP2-H65 exam, is a HP Certification. With the complete collection of questions and answers, BraindumpsPass has assembled to take you through 36 Q&As to your HP2-H65 Exam preparation. In the HP2-H65 exam resources, you will cover every field and category in HP Sales Certified Certification helping to ready you for your successful HP Certification.
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- No. of Questions: 36 Questions & Answers
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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
| Topic 2: HP Personal Systems Portfolio Overview | - Desktops, notebooks, workstations, and thin clients - Product positioning and use cases in enterprise and SMB environments |
| Topic 3: Sales Process and Services Attachment | - Upselling and cross-selling HP support services - Integrating services into hardware sales cycles |
| Topic 4: HP Services and Support Offerings | - HP Care Pack services and warranty extensions - Lifecycle services and device protection options |
| Topic 5: Selling and Value-Based Positioning | - Customer needs analysis and solution mapping - Value proposition of HP personal systems services |
HP Selling HP Personal Systems Services 2018 Sample Questions:
What does the HP Partner First Portal allow partners to do? (Select two.)
- A. register and track services
- B. access information about HP hardware & services
- C. check warranty coverage
- D. access business selling tools, training, and other resources such as HP Sales Central
- E. create a quote
Answer: A,D
Explanation: Only visible for BraindumpsPass members. You can sign-up / login (it's free).
What does the HP Channel Services Network (HP CSN) portal allow partners to do? (Select three.)
- A. track registered services
- B. offer installment payment terms based on customer requirements
- C. receive notifications of your customer's service renewal
- D. place an order to purchase an existing quote
- E. register services
Answer: A,C,E
What are some of the benefits to customers who take advantage of the Installation Services? (Select two.)
- A. get installation training to help the customer stay involved in each step of the process
- B. optimize the customer's IT resources with expert deployment
- C. get expert supervision while the IT team installs the new devices to ensure it is done correctly
- D. provide customers with return packaging in case they decide to exchange products
- E. achieve global consistency in the installation and setup of devices
Answer: B,C
A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?
- A. propose Accidental Damage Protection
- B. extend with Post-Warranty Care Pack
- C. protect new hardware with different HP Services
- D. extend with a standard or custom service contract
Answer: B
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