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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

Question 1

Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A. Services360 Pro
B. HP Contractual Services
C. HP Channel Services Network
D. Aftermarket Channel Facilitation Program

Question 2

Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through
which specific service?

A. Defective Media Retention
B. Printer Installation
C. Accidental Damage Protection
D. Asset Tagging

Question 3

A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?

A. HP Post-Warranty Care Pack
B. Hardware Refresh
C. Upgrading with HP Contract
D. Purchasing an extended warranty

Question 4

Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?

A. Better security services
B. Lower prices
C. Wider offering
D. Wider geographical coverage

Question 5

What is true about the difference between HP Contractual Services and HP Care Pack Services?

A. HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
B. HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
C. HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
D. HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers

Solutions: