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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which two actions are part of outcome creation in Predictive Engagement?
(Choose two)
Response:

A) Define success events (e.g., form submission)
B) Choose outcome categories
C) Enable conversion tracking
D) Set threshold values for agents

2. Which two reporting features are available for Predictive Routing in Genesys Cloud?
(Choose two)
Response:

A) Visualization in historical dashboards
B) Predictive model source code
C) Manual routing overrides
D) Export to Excel or CSV

3. Which routing method distributes interactions based on the longest time since the agent last handled an interaction?
Response:

A) Most Idle Routing
B) Predictive Routing
C) Standard Routing
D) Last Agent Routing

4. From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
Response:

A) Directory
B) Documents
C) Admin
D) Performance

5. What is the most appropriate time frame to evaluate the impact of GPR changes?
Response:

A) 1 day
B) 12 hours
C) 1 year
D) 7-14 days

Solutions: