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Genesys Cloud Certified Professional - Implementation: GCP-GC-IMP Exam
"Genesys Cloud Certified Professional - Implementation", also known as GCP-GC-IMP exam, is a Genesys Certification. With the complete collection of questions and answers, BraindumpsPass has assembled to take you through 52 Q&As to your GCP-GC-IMP Exam preparation. In the GCP-GC-IMP exam resources, you will cover every field and category in GCP-GC Certification helping to ready you for your successful Genesys Certification.
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- Updated on: Oct 20, 2026
- No. of Questions: 52 Questions & Answers
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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| Topic 2: Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
| Topic 3: Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| Topic 4: Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
| Topic 5: Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
| Topic 6: User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Topic 7: Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
Genesys Cloud Certified Professional - Implementation Sample Questions:
How many types of Genesys Cloud Contact Center Licenses are available?
- A. 3
- B. 2
- C. 4
- D. 5
Correct Answer: A 🗳️
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
- A. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
- B. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
- C. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
- D. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
Correct Answer: C 🗳️
What are the ways that you can place a call through Genesys Cloud? (Choose two.)
- A. Use the Call History.
- B. Use the Make Call button.
- C. Use the .NET Client.
- D. Use the built-in Dialpad.
Correct Answer: A,D 🗳️
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. Supervisor
- B. admin
- C. User
- D. employee
Correct Answer: B 🗳️
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
- A. Application Services
- B. Core Services
- C. Public Interface Services
- D. Communication Services
Correct Answer: B 🗳️
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