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EXIN ITIL 4 Foundation Sample Questions:

1. Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

A) Define measurable targets
B) Evaluate measurements and metrics
C) Execute improvement actions
D) Perform baseline assessments

2. What is a cause, or potential cause, of one or more incidents?

A) A configuration item
B) An incident
C) A workaround
D) A problem

3. What is defined as any financially valuable component that can contribute to the delivery of a service?

A) IT asset
B) Configuration item
C) Product
D) Event

4. Which is included in the purpose of the 'deliver and support' value chain activity?

A) Meeting stakeholder expectations for time to market
B) Understanding the organization's service vision
C) Understanding stakeholder needs
D) Providing services to agreed specifications

5. Which practice facilitates operational communication between the service provider organization and users in the service consumer organization?

A) Service level management
B) Monitoring and event management
C) Service desk
D) Relationship management

Solutions: