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ITIL 4 Foundation: ITILFND_V4 Exam
"ITIL 4 Foundation", also known as ITILFND_V4 exam, is a EXIN Certification. With the complete collection of questions and answers, BraindumpsPass has assembled to take you through 376 Q&As to your ITILFND_V4 Exam preparation. In the ITILFND_V4 exam resources, you will cover every field and category in EXIN ITIL Certification helping to ready you for your successful EXIN Certification.
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EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The Four Dimensions of Service Management | - Information and Technology - Value Streams and Processes - Partners and Suppliers - Organizations and People |
| Service Management Key Concepts | - Service Offerings - Service Relationships - Value and Value Co-creation |
| ITIL Service Value System (SVS) | - Continual Improvement - Service Value Chain - Guiding Principles - Practices Overview - Governance |
EXIN ITIL 4 Foundation Sample Questions:
Which is NOT a component of the service value system?
- A. The service value chain
- B. Governance
- C. Opportunity and demand
- D. Continual improvement
Correct Answer: C 🗳️
Which does the ITIL service value system discourage?
- A. Coordinated authorities and responsibilities
- B. Organizational agility
- C. Interfaces among practices
- D. Organizational silos
Correct Answer: D 🗳️
A user contacts the service desk to ask how they can create a report. Which practice is MOST LIKELY to contribute to resolving this issue?
- A. Service level management
- B. Change enablement
- C. Incident management
- D. Service request management
Correct Answer: D 🗳️
Which term is used to describe removing something that could have an effect on a service?
- A. An incident
- B. A change
- C. A problem
- D. An IT asset
Correct Answer: B 🗳️
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Which is an external input to the service value chain?
- A. Customer requirements
- B. The 'improve' value chain activity
- C. An overall plan
- D. Feedback loops
Correct Answer: A 🗳️
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