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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

An engineer deploys Webex Contact Center Desktop profiles. Supervisors can monitor calls, but agents cannot access CRM widgets during active calls. Which configuration area should be verified first?

A. Desktop layout JSON
B. Multimedia profile
C. ANI validation rule
D. Call recording policy

Question 2

An engineer must troubleshoot intermittent registration failures for Webex Room Devices. Which DNS record is MOST critical for SIP service discovery?

A. MX
B. SRV
C. PTR
D. TXT

Question 3

A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A. Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
B. Enable "Webex App Integration" under Desktop > Webex App configuration.
C. Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
D. Enable "State Synchronization" under Desktop > Webex App configuration.
E. Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
F. Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.

Question 4

An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.
Which two configurations are required? (Choose two.)

A. Assign a wrap-up reason to the outdial queue.
B. Add the agent to the outbound team.
C. default outdial Automatic Number Identification at the tenant level
D. Automatic Number Identification in Flow Designer
E. Enable Outdial on a desktop profile.

Question 5

A user has the agent role and plans to sign in to Cisco Webex Contact Center desktop. Which system meets the requirements for WebRTC as the agent phone device?

A.

B.

C.

D.

Solutions: