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BBPSD Customer Service Sample Questions:

1. If a business prided itself on the quality of its service to customers as being the best in the market then this could be its:

A) USP.
B) CSP.
C) PRI.
D) BPS.

2. A person who is unknown to an organisation who acts as a customer and then reports back to the organisation on their experience is called a:

A) Shopping experience tester.
B) Secret shopper.
C) Mystery shopper.
D) Unknown shopper.

3. Good time management recommends that if you are busy and someone rings you then you should:

A) Answer the call and deal with it as you know you will eventually have to deal with it.
B) Answer the phone and ask them to ring you later at a more convenient time.
C) Answer the phone and immediately and politely tell them that you are very busy and you will ring them back later.
D) Ignore the phone call and let it ring.

4. A weekly time management planning tool is known as a:

A) Time grid.
B) Weekly planning schedule.
C) Planning schedule grid.
D) Day planner.

5. The most effective way of communicating with customers to get instant feedback is by:

A) Written communication.
B) Internet communication.
C) Email communication.
D) Face-to-face communication.

Solutions: