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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
B. The nightly backup was in contention far the nightly archiver for ACD3.
C. The nightly archiver for ACD3 failed to run successfully.
D. The nightly archivers far ACD1 and ACD2 have not complete yet.

Question 2

Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A. Timetable can be used to schedule a LAN backup of the customer's data.
B. Timetable can be used to schedule a LAN backup of the customer's system.
C. A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
D. A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
E. A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b

Question 3

Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A. Service Objective
B. Dynamic Queue Position
C. Vector queuing priorities
D. Dynamic Threshold Adjustment

Question 4

Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A. CM version is not matching CMS setup.
B. CMS version is not configured an the system-parameters features farm,
C. CMS version is misconfigured on the system-parameters features form.
D. There is no network connection to CLAN.

Question 5

In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A. Split
B. Agent
C. Vector
D. Skill

Solutions: